Secure Shopping
SSL checkout, clear support routes, and discreet customer communication.
Store Terms
TERMS AND CONDITIONS
General terms for product information, checkout, shipping, account use, and support.
TERMS AND CONDITIONS
User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. After you submit a damage report, if any damage is believed to have been caused by customer mishandling or negligence, the doll will not be covered under warranty. This includes hyperextension of the limbs, fracture of the skeleton, and tearing of the opening. We reserve the right to review the doll and assess the source of damage based on all information provided. The final decision will be at the sole discretion of CUSDoll.
Discreet Shipping
Shipping guidance and privacy-focused packaging language are kept visible.
MONEY-BACK GUARANTEE
At CUSDOLL, we believe in providing high-quality sex dolls and services that meet our customers’ needs and exceed their expectations. We understand that sometimes things may not go as planned, which is why we offer a 100% satisfaction guarantee on all of our products. We are confident in the quality of our products and want you to feel confident in your purchase. We offer a refund policy to ensure a worry-free shopping experience. If you are not satisfied with your purchase, please contact us first so we can review your case and provide an appropriate solution. Thank you for choosing our company and trusting us to provide you with the best products and services possible.
How Does The Money-Back Guarantee Work?
Upon receiving your doll, it is crucial to inspect it thoroughly, from head to toe, and take photos or videos of the unboxing process. Please refrain from using the doll until you have completed the inspection and ensured it is in perfect condition. If you find that your doll is damaged or grossly different from the description provided, please contact our support team immediately with as much detail as possible, including clear photos and videos. Our team will work with you to diagnose the issue and provide compensation accordingly, which may include a replacement, partial refund, or full refund, depending on the degree of damage to the doll. Incorrect Dolls: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you. Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item. Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)
Policy Details
Editable policy cards prepared for the visual editor and future content expansion.
Before Purchase
Review product details, delivery notes, and support instructions before placing an order.
After Purchase
Use order confirmation and support channels for tracking, changes, or policy questions.
Need Help?
Contact the team with your order number and the exact product or policy question.
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